Review required before publication.
These starter headings are not legal terms. OwnWay should obtain appropriate review and add the actual service terms before taking bookings.
These starter headings are not legal terms. OwnWay should obtain appropriate review and add the actual service terms before taking bookings.
About OwnWay
Add the legal business identity and contact details.
The support service
Define clearly what OwnWay provides, what is outside the service and how support arrangements are agreed.
Bookings and cancellations
Add confirmed booking, cancellation, rescheduling and notice arrangements.
Fees and payment
Add the final hourly rate, minimum booking, travel arrangements, invoicing and payment terms.
Changes to support
Explain how either side can request changes to a support arrangement.
Safety and boundaries
Set clear service boundaries and explain what happens when a requested activity falls outside the agreed service.
Ending the agreement
Add fair and clearly reviewed termination arrangements.
Complaints
Link the final complaints process and explain how concerns can be raised.
Last starter draft update: 18 August 2026.