90-minute minimum visits
Enough time for support to feel useful and human rather than a quick in-and-out call.
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Premium support, clear pricing
Clear pricing. Thoughtful support.
Standard support is £38 per hour, with a 90-minute minimum. That gives visits enough time to be useful, personal and unhurried — backed by free onboarding, an agreed Support Plan and clear records.
Standard support
£38 per hour
For practical independent living support, companionship, errands, appointments, community activities and agreed everyday support.
Minimum booking
£57 minimum booking, covering the first 90 minutes
£57 minimum booking, covering the first 90 minutes
Standard support is £38 per hour on weekdays and weekends. Bank holiday support is £50 per hour. OwnWay employees do not transport customers at launch.
See If OwnWay Is Right For YouWhat is included
A service designed around useful time, consistency and attention.
Free customer onboarding
The first visit is free. We use it to understand the person properly and create the first Support Plan before regular support starts.
No weekend surcharge
Saturday and Sunday support remains at the standard £38 hourly rate at launch.
Planning and continuity
Support is built around an agreed plan, with important information kept current and shared with the staff who need it.
Professional records
Visit notes, customer timelines, Support Plan versions, documents, incidents and other key records are kept behind the scenes.
Customer and family access
My OwnWay and agreed OwnWay Family access can provide useful visibility without mixing customer and family accounts together.
Why 90 minutes?
Because real life rarely fits neatly into a 30-minute slot.
A trip out, a proper conversation, an appointment, shopping together or practising a routine all take time. Our minimum is designed around useful support rather than the shortest visit we can sell.
Other charges
- Weekends stay at the standard £38 hourly rate at launch.
- Bank holidays are £50 per hour.
- Onboarding is free to the customer.
- OwnWay employees do not transport customers in their own vehicles at launch.
- Any agreed external cost, such as an activity ticket or parking charge, is explained before it is incurred.
Your Customer Service Agreement confirms the current charges and service boundaries.
What the service is designed to deliver
Time, consistency and support that feels personal.
£38 per hour supports a deliberately unhurried service: 90-minute minimum visits, free onboarding, an agreed Support Plan, clear records and attention to the person behind the booking.
OwnWay is designed for practical support, companionship, confidence, routines, appointments, activities and community life. We want customers to feel that the time is genuinely useful and that the person supporting them knows what matters.
Our launch service boundaries, including personal care and medication support, are explained clearly in the FAQs and Customer Service Agreement.
Start a ConversationReady to see what OwnWay could add to the week?
Tell us what you would like support to make easier, more enjoyable or more achievable. We can talk through the options without any commitment.