For OwnWay customers
My OwnWay
Your support, your schedule and your information in one secure place.
Reset your password
Enter the email used for My OwnWay. If it matches an active account, we will email a secure reset link.
Family or trusted person? Go to OwnWay Family.
My OwnWay
OwnWayMy OwnWay
Your support at a glance
A clear view of your OwnWay support.
Coming up
Next visit
Recently
Visit updates
My support
My Visits
See upcoming support and your visit history.
Upcoming visits
Need something changed? Send a request from the visit.
Previous visits
Only updates intended to be shared with you appear here. Internal OwnWay notes stay private.
Your support
My Support
The customer facing information OwnWay currently holds about how you want to be supported.
What matters to me
Practical information
Health and emergency information
This only shows information recorded to help OwnWay support you safely. Internal risk assessments and staff notes are not displayed here.
My account
Invoices
View invoices OwnWay has sent and download a PDF copy.
Contact OwnWay
Requests
Ask for a booking change, cancellation, contact detail update or send us a message.
Send a request
Your requests
My OwnWay
My Account
Review your details, family contacts and password.
My details
If anything is wrong, send a contact detail request.
Family & trusted contacts
Choose who OwnWay may contact and which updates they may receive.